Privacy Policy

Last Updated: 20 August 2026

At Model & Milestone ("Model & Milestone", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website at www.modelandmilestone.com (the "Website"), contact us, or otherwise interact with our services.

This Privacy Policy is intended to provide information about our privacy practices and to address applicable privacy and data protection requirements, including, where applicable, India's Digital Personal Data Protection Act, 2023 and related rules.

1. About Model & Milestone

Model & Milestone provides BIM, CAD, construction documentation, coordination, project controls, and related consulting services to clients and project partners.

For questions regarding this Privacy Policy or our handling of personal information, please contact us using the details provided in Section 16.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our Website or contact us.

Depending on how you interact with us, this may include:

Name — to identify and communicate with you.
Email address — to respond to your enquiries and communicate with you.
Phone number — where provided, to communicate with you regarding your enquiry or project.
Company or organization name — to understand your business or project context.
Project and service requirements — to understand your requirements and determine how we may assist you.
Documents or files — where you voluntarily provide drawings, project information, or other materials for the purpose of discussing or providing services.
Other information you voluntarily provide — including information contained in enquiries, messages, proposals, or other communications.

We may also automatically receive limited technical information when you visit our Website, such as your browser type, device information, IP address, and information relating to the security and operation of the Website.

3. How We Collect Information

We may collect personal information through the following methods:

Website forms: When you submit an enquiry, contact form, or request for information through our Website.
Direct communication: When you contact us by email, phone, or other communication channels.
Service enquiries: When you request information about our services or discuss your project requirements with us.
Project communications: When you provide project-related information, documents, drawings, or other files for the purpose of discussing or delivering potential or ongoing work.
Business communications: When you communicate with us as a prospective, current, or past client, consultant, contractor, or business partner.
Automatic collection: When you visit our Website, we may automatically collect limited technical information necessary for website functionality and security.

We generally collect personal information directly from you. If information is provided to us by another person or organization, we will use it only for legitimate business purposes and in accordance with applicable law.

4. How We Use Your Information

We may use personal information to:

Respond to enquiries and requests.
Understand your project requirements.
Provide information about our services.
Prepare proposals, estimates, or other business communications.
Communicate with prospective, current, or past clients.
Deliver and manage consulting services.
Maintain business and project records.
Improve the functionality, security, and performance of our Website.
Prevent fraud, abuse, or security incidents.
Comply with applicable legal and regulatory requirements.
Protect our legal rights and legitimate business interests.

We will not use your personal information for purposes that are materially incompatible with the purpose for which it was collected without appropriate notice or consent where required by applicable law.

5. Legal Basis for Processing

Where applicable privacy laws require a lawful basis or consent for processing personal information, we may process information based on:

Consent: Where you have provided consent for a specific purpose.
Contract or steps prior to entering into a contract: Where processing is necessary to respond to your request, prepare for a potential engagement, or perform services under an agreement.
Legitimate business purposes: Where processing is reasonably necessary for purposes such as responding to enquiries, maintaining business relationships, protecting our systems, improving our services, or preventing fraud, where permitted by applicable law.
Legal obligations: Where processing is necessary to comply with applicable laws, regulations, legal processes, or lawful requests.

Where processing is based on consent, you may withdraw your consent subject to applicable law and any consequences of doing so.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary to operate our business or provide our services, including with:

Website hosting and infrastructure providers, including Wix.
Email, communication, and business software providers.
Professional advisers, where necessary.
Service providers supporting our business operations.
Government authorities, courts, regulators, or other parties where disclosure is required or permitted by law.

Where third parties process personal information on our behalf, we seek to use appropriate contractual, technical, and organizational safeguards.

We do not authorize third parties to use your personal information for their own unrelated marketing purposes.

7. International Data Transfers

Model & Milestone works with clients and service providers internationally. As a result, personal information may be processed or stored in countries other than the country in which you reside.

For example, Wix and other technology providers may process information through infrastructure located in different countries.

Where applicable law requires safeguards for international transfers of personal information, we will seek to use appropriate safeguards or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

The purpose for which the information was collected.
Whether there is an ongoing business relationship.
Legal, accounting, contractual, or regulatory requirements.
The need to resolve disputes or enforce agreements.
Legitimate business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal or business requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted through the internet.

10. Cookies and Similar Technologies

Our Website uses cookies and similar technologies primarily for essential website functionality, security, and operation.

Based on our current Wix website configuration and cookie scan, the Website does not currently identify separate Analytics, Marketing, or Functional third-party components.

For detailed information about the cookies currently used on our Website, please refer to our Cookie Policy.

11. Your Privacy Rights

Depending on your location and the privacy laws that apply to you, you may have certain rights regarding your personal information. These may include:

Right to access: You may request information about the personal information we hold about you and, where applicable, obtain a copy of that information.
Right to correction: You may request that inaccurate or incomplete personal information be corrected or updated.
Right to deletion or erasure: You may request deletion of your personal information where applicable, subject to legal and legitimate business requirements.
Right to withdraw consent: Where we process your personal information based on consent, you may withdraw that consent, subject to applicable law.
Right to object: You may have the right to object to certain types of processing of your personal information.
Right to restrict processing: In certain circumstances, you may request that we restrict how we process your personal information.
Right to data portability: Where applicable, you may request to receive certain personal information in a structured, commonly used format.
Right to nominate: Where applicable under Indian law, you may have the right to nominate another individual to exercise certain rights on your behalf in specified circumstances.
Right to lodge a complaint: You may have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.

These rights are subject to applicable legal requirements, exemptions, and limitations. The availability and scope of these rights may vary depending on where you are located and the laws applicable to the processing of your personal information.

12. Privacy & Grievance Contact

For questions, concerns, or grievances regarding the collection, use, or processing of your personal information, you may contact our designated privacy contact:

Privacy & Grievance Contact: Vaidehi Vyas Parikh
Organization: Model & Milestone
Email: contact@modelandmilestone.com
Phone: +91 97278 96377

You may also contact us using these details to exercise any applicable privacy or data protection rights described in this Privacy Policy.

We will address privacy-related enquiries and grievances within the timeframe required under applicable law.

Where applicable, you may have the right to escalate an unresolved grievance to the relevant data protection or privacy authority.

13. Children's Privacy

Our Website and services are intended for businesses, professionals, and general audiences.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Model & Milestone

Website: www.modelandmilestone.com

Email: contact@modelandmilestone.com

Phone: +91 97278 96377

Business Address: Ahmedabad, India

We will make reasonable efforts to respond to privacy-related enquiries in accordance with applicable law.